Cancellation Policy
We appreciate a 48 hour notice for cancellations and rescheduling. No fees are ever assessed for last minute
cancellations; we understand that life happens! However, if last minute cancellations and rescheduling become
chronic, we may ask to terminate our working relationship. We ask all guests to respect and value the time of
our team members.
No-Show Policy
If you are a no-call/ no-show for your scheduled appointment, Studio 31 reserves the right to not accept
future bookings.
We realize life happens but please know that when short or no notice is given, those time slots are unable to be filled.
We ask that you please value and respect our time, as we greatly do yours!
Running Late?
If you are running late, please place a courtesy call to us at (937) 642-3310. This allows our front desk to relay the message to your stylist that you are running late. If you are 20 or more minutes late, we will kindly ask you to reschedule your appointment. However, if possible, at your stylist’s discretion, they may choose to perform an abbreviated service that will still be subject to the full appointment price.
Each of our appointments are scheduled a unique amount of time to be properly performed.
When you run late, it causes our stylists to run late.
This can lead to our team running behind for our next guest.
Please allow yourself enough time to make it to your scheduled appointment on time
Adjustment Policy
We want you to love your new look! And we pride ourselves on thorough consultations prior to all services to ensure you always leave satisfied.
But we realize that sometimes we may miss the mark + adjustments need to be made. If you are unhappy with a service you receive here, please let us know right away. We ask that you notify us within 5 days to let us know that you are having trouble with your new style. We are happy to work with you on finding another time to come in to correct or adjust what you are having trouble with. Please be aware that not all circumstances will be eligible for a complimentary adjustment based on notes taken from our consultation.
We are always happy to work with you until you're fully satisfied!
WE DO NOT OFFER ANY REFUNDS ON SERVICES.
Product Policy
If there is a product that you have purchased and no longer want, (as long as the product is unopened and in re-sellable condition) we are happy to exchange it for another product or return it for an account credit within 5 salon business days.
Outside of an account credit, we do NOT offer cash or credit card refunds for products.
**Due to the personal nature of beauty products, we CANNOT accept a return if the product has been opened or used. NO EXCEPTIONS.
All Boutique + Sale items are
FINAL SALE.
Children's Policy
We love families and children. However, we use chemicals, hot irons and sharp scissors – and do not want anyone to be injured while visiting Studio 31 Salons, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. Please leave children at home unless they have an appointment with us.
Studio 31 Gift Cards
All Studio 31 Gift Cards Expire 2 years from the date of purchase unless otherwise specified.
Point of Sale Policy
We can only accept one credit card per transaction + are unable to split payments between multiple credit cards during checkout.
We do not accept pre-paid gift cards as payment. The only gift cards we accept are our own in-house Studio 31 Salons gift cards.
There is a 3.5% transaction fee associated with credit card processing. We do accept cash if you wish to avoid paying processing fees and we do not accept personal checks as payment.
Green Circle Salons Partnership
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