Credit card information is required when booking services to reserve the appointment. This will ensure that your appointment has been reserved just for you. The credit card on file will not be billed until the completion of services. Studio 31 Salons reserves the right to bill the credit card on file as outlined in the cancellation or NO-SHOW policy defined below. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our stylists not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time.
Please note that all credit card information retained by Studio 31 Salons is for our use and will not be shared outside the business.
****In the event of a no-call/no-show or late cancellation where the card on file is declined for any reason, payments outlined below must be made in full before future services will be rescheduled.
In the event that you need to cancel or reschedule an appointment, we kindly ask that you give a 48-hour notice. If an appointment is canceled or rescheduled less than 48 hours in advance, you will be charged a fee of 50% of the service(s) you are cancelling to the credit card information on file. This fee will be charged within 2 business days of the missed appointment.
If you are a no-call/ no-show for your scheduled appointment, you will be charged a fee of 100% of the scheduled service(s) you missed to the credit card information on file. This fee will be charged within 2 business days of the missed appointment. We realize life happens but please know that when short or no notice is given, those time slots are unable to be filled. We ask that you please value and respect our time, as we greatly do yours!
If you are running late, please place a courtesy call to us at (937) 642-3310. This allows our front desk to relay the message to your stylist that you are running late. If you are 15 or more minutes late, we will kindly ask you to reschedule your appointment and be charged 50% of your service. However, if possible, at your stylist’s discretion, they may choose to perform an abbreviated service. Each of our appointments are scheduled a unique amount of time to be properly performed. When you run late, it causes our stylists to run late.
This can lead to our team running behind for our next guest. Please allow yourself enough time to make it to your scheduled appointment on time
We want you to love your new look! But if you are ever unhappy with a service you receive here, please let us know right away. We ask that you notify us within 5 days to let us know that you are having trouble with your new style. We are happy to work with you on finding another time to come in to correct or adjust what you are having trouble with. Please be aware that not all circumstances will be eligible for a complimentary adjustment.
If there is a product that you have purchased and no longer want, (as long as the product is unopened and in re-sell-able condition) we are happy to exchange it for another product or return it for an account credit within 5 salon business days.
Outside of an account credit, we do NOT offer cash refunds for products or services.
**Due to the personal nature of beauty products, we cannot take a return if the product has been opened or used.
We love families and children. However, we use chemicals, hot irons and sharp scissors – and do not want anyone to be injured while visiting Studio 31 Salons, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. Please leave children at home unless they have an appointment with us.