Credit card information is required when booking services to reserve the appointment. This will ensure that your appointment has been reserved just for you. The credit card on file will not be billed until the completion of services. Studio 31 Salons reserves the right to bill the credit card on file as outlined in the cancellation or NO-SHOW policy defined below. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our stylists not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time.
Please note that all credit card information retained by Studio 31 Salons is for our use and will not be shared outside the business.
****In the event of a no-call/no-show or late cancellation where the card on file is declined for any reason, payments outlined below must be made in full before future services will be rescheduled.
In the event that you need to cancel or reschedule an appointment, we kindly ask that you give a 48-hour notice. If an appointment is canceled or rescheduled less than 48-hours in advance, a cancellation fee will be assessed to the credit card on file in the amount of 50% of the service total for hair cut services and a flat $75 for chemical and extension services.
If you are a no-call/ no-show for your scheduled appointment, you will be charged a fee of 100% of the scheduled service(s) you missed to the credit card information on file. This fee will be charged at the time of the missed appointment.
In the event that we are unable to charge the card on file, your online booking access will be blocked and you will be unable to schedule any future appointments before reconciling the cancellation or no-show fee.
We realize life happens but please know that when short or no notice is given, those time slots are unable to be filled.
We ask that you please value and respect our time, as we greatly do yours!
If you are running late, please place a courtesy call to us at (937) 642-3310. This allows our front desk to relay the message to your stylist that you are running late. If you are 15 or more minutes late, we will kindly ask you to reschedule your appointment and be charged 50% of your service. However, if possible, at your stylist’s discretion, they may choose to perform an abbreviated service. Each of our appointments are scheduled a unique amount of time to be properly performed. When you run late, it causes our stylists to run late.
This can lead to our team running behind for our next guest.
Please allow yourself enough time to make it to your scheduled appointment on time